Guidance

HM Land Registry portal: search user accounts

How Business e-services customers (Business Unit Administrator role) can search and view user accounts through the portal.

Applies to England and Wales

Manage users

.

  1. Select 鈥楢dministrative services鈥�.
  2. Select 鈥楳anage users鈥�.
  3. Select 鈥楽how all user accounts鈥�.
homepage Show all account

Show all user accounts

You can filter the search to see:

  • all authorised users
  • all Business Unit Administrators
  • all active accounts
  • all deleted accounts
list all users

Find a user account

  1. The quickest way to find a user account is to search by the person鈥檚 鈥楿ser ID鈥�.
  2. Alternatively, you can search by name.
find a user account

Select 鈥楳ore search options鈥� to make a more detailed search.

Account details

  1. Once you鈥檝e found the correct account details, the links on the right hand side can be used to update the account details.
  2. Select 鈥楶revious鈥� to return to the search options.
search view account details

Search using a common identity

Search for users with a common identity, eg all users in a group.

  1. Select an option from the 鈥楪roup name鈥� drop down menu.
  2. Select 鈥楽earch鈥�.
  3. If you want to change the search options, select the cross at the top of the screen. Previously selected options will be cleared.
search view common identity

Search by account type or role

  1. Use the 鈥楢ccount type鈥� drop down menu to search for users with the same 鈥楢ccount type鈥�, eg all Business Unit Administrators or Authorised Users.
  2. You can also search for users by role, eg a 鈥楥onveyancer edit and submit鈥� role.
  3. Select 鈥楽earch鈥�.
search view by account

Search results

  1. The 鈥楴ame鈥� and 鈥楿ser ID鈥� of each member of the selected group is shown.
  2. The 鈥楪roup details鈥� are shown.
  3. Use the links on the right hand side to update account details.
  4. Select 鈥楶revious鈥� if you want to return to the search options.
result group

Logout

When you have completed your tasks, exit the system securely by selecting 鈥楲ogout鈥� at the top of the screen.

Updates to this page

Published 1 October 2010

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