HM Land Registry portal: how to set a collective email address
How Business e-services customers (Business Unit Administrator role) can change account details to set a collective email address and an alternative email address.
Applies to England and Wales
Manage business unit details
.
- Select 鈥楢dministrative Services鈥�, then 鈥楳anage business unit鈥�. This shows all the details relating to your business unit.
- Select 鈥楥hange contact details鈥�

Change contact details
- Select 鈥楨mail address鈥� in the section 鈥楧ocument Registration Service correspondence email address鈥�.
- Enter the collective email address you want to use.
- Save.
You can return to 鈥楳anage business unit鈥� to check that new collective email address is active. It will display under 鈥楥ontact details鈥� and 鈥楥orrespondence email address鈥�.

Set up correspondence email access
You can set up email access in the panel 鈥楢lternative correspondence email address options鈥� when submitting a Document Registration Service application.
- Select 鈥楢llow user access to alternative email address options 鈥楢llow user access to alternative email options鈥� to allow users to use personal email or select Business unit or group email address if defined Or
- Select 鈥楽uppress user access to alternative email address options鈥� to prevent users from selecting alternative address if a correspondence email address has been defined at either business unit or group level (BUA3)
- Save. You will then get confirmation details the details are updated.
You can 鈥楻eturn to Business Unit鈥� to check the status. It will display under 鈥楥ontact details鈥� and 鈥楢lternative correspondence email address鈥�.

Logout
When you have completed your tasks, exit the system securely by selecting 鈥楲ogout鈥� at the top of the screen.