Report a change or cancel your payment

Contact the Winter Fuel Payment Centre if you鈥檙e eligible for a Winter Fuel Payment and you:

  • need to report a change of circumstances
  • need to change your address or personal details
  • want to cancel future payments
  • want to return a payment

Report any change of circumstances as soon as possible - for example, if you stop getting a benefit, move house or move into a care home. These can affect how much Winter Fuel Payment you get.

If you cancel your payments, you can change this at any time.

Contact the Winter Fuel Payment Centre

When you contact the payment centre, you鈥檒l need to tell them your personal details like:

You can either call the helpline or send a letter by post.

If you鈥檙e in the UK

Telephone: 0800 731 0160
Textphone: contact on 18001 then 0800 731 0160
British Sign Language (BSL) if you鈥檙e on a computer - find out how to
Monday to Friday, 8am to 6pm
Find out about call charges

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1LR

If you鈥檙e outside the UK

Telephone: +44 (0)191 218 7777
Textphone: contact on +44 (0)151 494 2022 then 0800 731 0160
British Sign Language (BSL) if you鈥檙e on a computer - find out how to
Monday to Friday, 8am to 6pm
Find out about call charges

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1ZU
UK

If you鈥檝e been paid too much

You may have to repay the money if you:

  • did not report a change straight away
  • gave wrong information
  • were overpaid by mistake

Find out how to repay the money you owe from benefit overpayment.