6. Have a multidisciplinary team
Put in place a multidisciplinary team that can create and operate the service in a sustainable way.
Why it鈥檚 important
You鈥檒l need a team made up of people with a diverse mix of skills and expertise.
It鈥檚 important that people who are involved in decision making are part of the team, so they鈥檙e accountable to the team - and the team as a whole can respond quickly to what they learn about users and their needs.
What it means
Services should:
- be built by a multidisciplinary team that鈥檚 appropriate to what they need to achieve during the relevant phase of the service鈥檚 development, and co-located as much as possible
- include people on the team with expertise in how services are delivered across all the relevant offline channels, and the back end systems the service will need to integrate with
- provide the team with access to the specialist expertise it needs (for example legal, policy or industry-specific analysis - from inside or outside the organisation)
- if the team is working with contractors and outside suppliers, make sure it鈥檚 on a sustainable basis
To some extent, the team will be shaped by what they鈥檙e doing at that point. For example, a team that鈥檚 working on an alpha - and its riskiest assumptions are to do with interaction design rather than technology - might need less involvement from a technical architect at this stage.
Start with the assumption that you鈥檒l need a broad range of roles. A team with diversity of perspectives is more likely to come up with the best solution.
Related guidance
Working with contractors or third parties
What each role does in a service team
Service standard points
1. Understand users and their needs
2. Solve a whole problem for users
3. Provide a joined up experience across all channels
4. Make the service simple to use
5. Make sure everyone can use the service
6. Have a multidisciplinary team
8. Iterate and improve frequently
9. Create a secure service which protects users鈥� privacy
10. Define what success looks like and publish performance data
11. Choose the right tools and technology
13. Use and contribute to open standards, common components and patterns
- Last update:
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Added links to related guidance and other standard points. There is no change to the content of the standard point itself.
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Guidance first published