Life in the UK Test
Cancellations, refunds and complaints
If you鈥檙e unable to attend your test, you can rearrange it or cancel it.
You鈥檒l get a refund if you cancel your test at least 3 days (72 hours) before you鈥檙e due to take the test. You will not get a refund if you cancel or rearrange within 3 days of your test.
Cancel your test
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Sign into your .
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Select 鈥楥onfirmed tests鈥�.
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Select 鈥楥ancel tests鈥�.
If you鈥檙e eligible for a refund due to cancellation, the 拢50 fee will be refunded to the card you used to book the test. You do not need to contact UK Visas and Immigration.
You can then book a test on another date.
Ask for a refund
You can ask for a refund if the test centre cancels the test.
You cannot ask for a refund if you:
- brought the wrong ID
- were ill
- were late
- did not bring the right documents
- refused to have your photo taken
You must ask for a refund within 3 months of the test date. The fee will be refunded to the card you used to book the test.
Contact PSI to ask for a refund.
[email protected]
Telephone: 0800 015 4245
Monday to Friday, 8am to 8pm
Find out about call charges
Or write to PSI e-Assessments.
PSI e-Assessments
PO BOX 10678
Leicester
LE1 8EY
Make a complaint
Contact PSI to make a complaint.
[email protected]
Telephone: 0800 015 4245
Monday to Friday, 8am to 8pm
Find out about call charges
You鈥檒l get a response within 10 working days.
You must make your complaint within 3 months of the test date.