Guidance

Retail Banking unarranged overdraft alerts: Directions to Santander

Directions issued to Santander about rules on providing alerts to customers on unarranged overdraft charges.

From:
Competition and Markets Authority
Published
29 November 2019

Documents

PDF, 288 KB, 13 pages

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Details

Santander has breached Part 6 of the Order by failing to provide Alerts to customers before those customers received charges in relation to unarranged overdrafts.

In total, there were 6 breaches, which have lasted since this part of the Order came into force in February 2018.

News story: HSBC and Santander to refund customers after CMA action

Updates to this page

Published 29 November 2019

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