Guidance

Retail Banking Market Investigation Order 2017

The order implements the reforms set out in the Competition and Markets Authority鈥檚 (CMA) retail banking market investigation report.

Documents

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Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This order was made under the market investigation provisions of the Enterprise Act 2002.

The CMA鈥檚 retail banking market investigation identified a number of competition problems in both the personal current account (PCA) and small and medium-sized enterprise (SME) banking markets. The order is part of a package of remedies designed to address these problems.

The order sets out the timetable for introducing advances such as open banking, the monthly maximum unarranged overdraft charge, standardised business current account (BCA) opening procedures, and banks having to publish service quality statistics.

Updates to this page

Published 2 February 2017
Last updated 15 May 2020 show all updates
  1. Notice of approval of changes to the agreed timetable and project plan published.

  2. Notice of approval of certain changes and requirement for additional changes to the Agreed Timetable and Project Plan published.

  3. Notice of determination of further exception to the order (December 2019) published.

  4. First published.

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