If your Universal Credit is reviewed
Your Universal Credit claim might be reviewed to make sure you鈥檙e getting the right payment and support. This can happen at any time while you鈥檙e claiming Universal Credit.
You might be getting the wrong amount of Universal Credit if your details are not up to date. Make sure you report any changes in your circumstances when they happen.
This guide is also available in Welsh (Cymraeg).
What happens at a review
If your claim is going to be reviewed, a Department for Work and Pensions (DWP) claim review agent will contact you in your online journal. They鈥檒l ask you to both:
- send some documents
- have a phone appointment
During the review, your Universal Credit payment will only be stopped if one of the following applies:
- you do not provide the documents
- you do not attend your telephone appointment
- you鈥檙e not eligible for Universal Credit
The review might find that:
- you鈥檙e being paid too much Universal Credit
- you鈥檙e entitled to more Universal Credit
- there is no change to your Universal Credit amount
Contact the claim review agent if you need support with:
- your Universal Credit claim review
- providing any of the evidence requested
- getting your details up to date
What documents you鈥檒l need to send
You鈥檒l get a message in your online journal asking to see your ID and bank statements.
Looking at your payments and transactions will help your claim review agent understand if your details are up to date.
You might also need to share documents about your circumstances and the amount of Universal Credit you鈥檙e getting. For example you might need to provide documents about your:
- housing costs
- earnings or other income
- self-employment
- savings
- childcare costs
- children
- student finance
- caring responsibilities
The claim review agent will need to see your statements and documents without any changes or edits.
If you have questions about how to provide the right documents in the right format, ask the claim review agent for help in your online journal.
Your phone appointment
You鈥檒l be invited to a phone appointment to discuss your claim.
Contact the claim review agent in your journal if you have any questions about the phone appointment.
If you鈥檙e not getting the right amount of Universal Credit
The review might find that you鈥檙e getting too much or too little in your Universal Credit payment.
If your Universal Credit needs to change, you鈥檒l get a message in your online journal. Your future payments will be changed and you may get:
- an extra payment to make up what you鈥檝e missed out on
- money taken off your payments
If you disagree with a decision made during your review you can challenge the decision.