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Additional analysis by the Competition and Markets Authority's (CMA) Microeconomics Unit of the 2024 consumer detriment survey.
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
The Competition and Markets Authority's review of loyalty pricing in the groceries sector.
Loyalty pricing 鈥� where shoppers get a discount on products if they are a鈥�
A findings report on the Competition and Markets Authority鈥檚 (CMA) review of price marking practices by different types of grocery retailers.
The Competition and Markets Authority (CMA) has released its AI strategic update, which sets out how it is ensuring consumers, businesses and the wider economy reap the benefits of developments in AI, while harms are mitigat鈥�
This research investigates the prevalence of fake reviews on UK e-commerce platforms and assesses the impact and subsequent harm they can have on UK consumers.
This research was commissioned to help build and strengthen the DCMS Digital Regulation Policy team鈥檚 evidence base regarding digital consumer issues.
Two papers from the CMA's Behavioural Hub discussing and summarising evidence on online choice architecture (OCA) and how it potentially causes harm.
An update on the CMA鈥檚 work in response to the coronavirus pandemic.
Paper from the CMA's Data, Technology and Analytics (DaTA) Unit, identifying potential harms to competition and consumers from the use of algorithms.
An assessment of the safety and legal issues relating to the manufacture, sale and installation of 3D printed spare parts made by unauthorised manufacturers for use in consumer domestic appliances.
An assessment of the safety implications of domestic virtual reality systems.
A review of the safety risks of domestic battery energy storage systems and measures to mitigate these.
A review of the use of blockchain and other distributed ledger technologies to verify the provenance of goods.
Research into consumer awareness and attitudes to fire safety information on soft furnishings and testing designs for new fire safety labels.
A review of 25 large white goods manuals against criteria based on industry practices and standards.
Research testing behaviourally-informed product recall messages with a consumer panel.
Research into consumer attitudes and behaviours in relation to product safety.
Summary of the Covid-19 online consumer survey that took place in three waves between 9 April to 6 July.
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