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Your claim, including your name and address, will be sent to the person or business owing you money (the 鈥榙efendant鈥�).

They must respond to your claim. You鈥檒l be sent a letter or email telling you the date they need to respond by.

What to do if you get paid

Tell the defendant when you鈥檝e received their payment.

How you do this depends on how you made the claim.

If you claimed online

You can update your claim online, by phone or email. The contact details you use depend on how much money you鈥檙e claiming.

If your claim is for 拢25,000 or less you can update it:

• online using the
• by calling Civil Money Claims

If your claim is for more than 拢25,000 you can update it:

• online using the
• by calling or emailing Money Claim Online

If you used a paper claim form

where you sent your claim.

If you get no response or the defendant refuses to pay what they owe

You can ask the court to order the defendant to pay. You need to:

• if you made your claim online
• use request for judgment form N225 if you claimed a fixed (鈥榮pecified鈥�) amount using a claim form
• use request for judgment form N227 if you claimed an unspecified amount using a claim form

If you disagree with the response

You might have to go to a court hearing if:

• the defendant says they do not owe you any money
• they disagree with the amount you鈥檝e claimed
• you do not agree with how they鈥檝e offered to repay you

The court may send you a questionnaire asking for more information on the case.

Fill in the questionnaire and return it to the court. You鈥檒l have to pay an extra court fee.

Mediation

You may be offered or told you have to attend mediation after you鈥檝e made a claim. This is often quicker than going to court.