188体育

A user can only have one role for each account. If you want an existing user to have a different role you need to decide if you want to:

• replace their existing role
• allocate an additional role

Find user details

.

1. Select 鈥楢dministrative services鈥�.
2. Select 鈥楥reate user鈥�.
3. Enter the user鈥檚 forename and surname.
4. Select 鈥楴ext鈥�.

Existing user details

1. If an account with the same name exists, you鈥檒l see a message stating that users can only have one role for each account and that if you want to replace an existing role you need to 鈥楳anage users鈥�.
2. All users in your firm who have the same name as the person being given the additional role are shown. If the person who needs the additional role is listed as having a 鈥楤usiness Unit Administrator鈥� or 鈥楻esponsible Person鈥� role, select the circle next to their name.
3. If the person has an 鈥楢uthorised User鈥� role (as shown), select 鈥楥reate new user鈥�.
4. Select 鈥楴ext鈥�.

User information and group details

1. Select the 鈥楾itle鈥� of the user from the dropdown menu. If the title isn鈥檛 available in the dropdown menu, use the 鈥極ther鈥� field.
2. If you have multiple users with the same forename and surname, the system will automatically issue different User IDs. You can add a middle initial to be incorporated into their User ID. If the user doesn鈥檛 have a middle name, you can add any letter to create a difference between the users.
3. To associate the user with a group within your business unit, choose from the groups displayed, then select 鈥楴ext鈥�.
4. If the group you want to associate the person with isn鈥檛 listed, select 鈥楥reate new group鈥�. Otherwise, select 鈥楴ext鈥�.

Contact address

Specify an address for us to contact the user about their portal account. This address is not linked to the despatch address for applications sent by post.

1. To use the address of your business unit, select the first option.
2. To use a different address, select 鈥極ther鈥� and enter 鈥楴ew address details鈥�. If you previously associated the new user with a group, the group address will apply unless you change it here.
3. Select 鈥楴ext鈥�.

Contact phone

1. If the business unit address was previously selected, telephone details are inserted automatically. Mobile numbers can also be added. Numbers can be changed by selecting 鈥極ther鈥�.
2. Select 鈥楴ext鈥�.

Email and contact preference

1. The business unit email address is shown. If a user wants to use their own email address, select the 鈥極ther鈥� field and enter their email. Select the user鈥檚 preferred method of contact.
2. Select 鈥楴ext鈥�.

User role and VDD accounts

1. Select a user role from the dropdown menu, to determine which services they can use. A user can only have one role for each user account.
2. Allocate a variable direct debit (VDD) account to pay HM Land Registry fees. Each VDD account has a despatch address associated with it, for completed applications needing to be sent by post. This is not connected to the address details of a business unit, group or individual. All VDD accounts associated to your business unit are listed. Select the box next to at least one of the account numbers. Each user needs to have a 鈥楧efault account number鈥�. The business unit account number will be displayed. If the user needs a different default account number, select it from the dropdown menu. The 鈥楧efault account number鈥� must also be one of the accounts you allocated to the user.
3. Select 鈥楴ext鈥�.

Notify the user

1. Select how to give the user their account name and temporary password (case sensitive). Please note that:
   • the default setting is 鈥楨mail to user鈥� and will use the email address you entered earlier
   • if you select 鈥楽how me on screen鈥�, you鈥檒l need to note the details to give to the new user
2. Select 鈥楽ave鈥� to get confirmation.

Logout

When you have completed your tasks, exit the system securely by selecting 鈥楲ogout鈥� at the top of the screen.