Corporate report
HMRC Charter annual report: 2023 to 2024
HMRC's annual report covering our delivery and progress against the HMRC Charter.
Documents
Details
HM Revenue and Customs (HMRC) deals with the tax and payments affairs of virtually every business and individual in the UK.
罢丑别听HMRC听颁丑补谤迟别谤聽sets out the relationship between聽HMRC聽and our customers, what customers can expect from us, and the behaviours we expect of them.
The Charter Annual report reviews聽HMRC鈥檚 performance against the Charter. It is provided by聽HMRC鈥檚听Customer Experience Committee聽and published by聽HMRC鈥檚 Commissioners.
This report covers April 2023 to March 2024, and:
- provides an assessment of聽HMRC鈥檚 performance against the Charter standards, which includes contributions from the Adjudicator and external stakeholders
- describes the work of the Customer Experience Committee throughout this period
- reviews progress against the recommendations set out in the 2022 to 2023 report
Updates to this page
Published 30 July 2024