Guidance
Customer registration and call recording privacy notice
The privacy notice that applies to customer registration and call recording.
Documents
Details
This notice tells you about personal data collection and processing at point of registration for the Rural Payments Agency.
Updates to this page
Published 18 July 2024
Last updated 6 February 2025
show all updates
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The following sentence has been removed from section 6: We delete your customer record in full once the retention period for those activities ends. The reason for the change is to confirm that once it is established that a customer is no longer active, RPA deactivates their customer record.
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Added extra bullet point to section 7 who we share your personal data with.
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Added Welsh translation into main page, removed HTML attachment of Welsh translation.
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First published.