Complaints procedure
How to make a complaint if you're unhappy about the service you have received from a member of the Wales Office staff.
If you鈥檙e unhappy with the service you鈥檝e received from a member of the Wales Office staff, you should firstly raise the issue with the member of staff.
If this isn鈥檛 appropriate, or you find that the member of staff concerned doesn鈥檛 resolve the matter, you should write to:
Head of Corporate Services
Wales Office
Gwydyr House
Whitehall
London
SW1a 2NP
United Kingdom
Please supply as much background information on the problem as possible.
The head of corporate services will either deal with the complaint or ask a suitably qualified colleague to do so. Ordinarily we will respond to you within 10 working days of the receipt of your letter. If the investigation needs longer than 10 working days we will write to you explaining the delay and saying when a full reply will be sent.
If you are still not satisfied with the office鈥檚 handling of your complaint you can ask a Member of Parliament (MP) to refer the matter to the Parliamentary Commissioner for Administration (known as the ombudsman).
罢丑别听MP聽doesn鈥檛 need to be your own聽MP. However, if you want to contact your own聽MP聽and you don鈥檛 know who he or she is, you can find out on聽. The ombudsman is fully independent and has powers to investigate complaints about UK government departments.