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Before you start

If you have a problem with a school, college, training provider, or employer that we fund, you鈥檒l need to follow these three steps, before you get in touch with us:

1. Start by trying to resolve the issue, informally, direct with the school or organisation involved.

2. If you鈥檙e not happy with their response, make a formal complaint (through to appeal), direct to them. All state schools and colleges should have a complaints procedure. Ask them for a copy, or check their website. Keep copies of everything you send and receive.

3. If you鈥檙e still not happy after that, check that we can handle your complaint.

For help and support with making formal complaints to schools, colleges, training providers or employers, contact the , or .

Check we can handle your complaint

You must check that we can help you, before you contact us. Our role is to make sure that your school, college or provider has handled your complaint properly - we can鈥檛 make them change their decision.

Check we can help with complaints here:

• Academies
• Maintained schools
• Colleges, training providers and employers

Making a complaint

If you鈥檝e completed the complaints process with your school, college or provider involved and checked that we can genuinely help you, contact us with your complaint. Please attach:

• details of the complaint, including key dates
• a copy of the original complaint you sent, to the school or organisation involved
• a copy of the final, response to your appeal, that you received from them
• permission to disclose details of your complaint, to the organisation concerned

Please do not send us your original copies as we cannot return them.

For complaints about schools, academies, FE colleges, training provers and other organisations that deliver post-16 learning, contact us using the .

You can also write to us by post to:

Complain about us

If you鈥檙e not happy with any aspect of our service, you can make a formal complaint direct to us.

Contact us using the , or notify us by post to:

If you鈥檙e not happy with our final response, you have the right to complain to the , through your .

Report fraud

To report suspected fraud, within an ESFA-funded education provider, check our published guidance explaining how to make an allegation of fraud or financial irregularity.

Our list of generic indicators can also help education providers identify potential fraud, within their organisations.

Whistleblowing

If you want to make a disclosure in the public interest, please check how we handle whistleblowing disclosures.

This covers arrangements to protect people, who make disclosures and keep their personal details confidential.

Other complaints

For information on complaints about other schools, special educational needs, disability discrimination, childminders you should refer to the Department for Education.