Guidance
Complaints about post 16 education and training provision funded by ESFA
How the Education and Skills Funding Agency (ESFA) handles complaints about post 16 education and training provision
Applies to England
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Details
The Education and Skills Funding Agency (ESFA) closed on 31 March 2025. All activity has moved to the Department for Education (DfE). You should continue to follow this guidance.
This guide provides advice for people who wish to raise concerns about post 16 education and training provision funded by ESFA. It sets out the responsibilities of institutions and the role of ESFA in handling complaints.
Updates to this page
Published 22 November 2018
Last updated 23 April 2024
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Updated the email address to send complaints to '[email protected]'.
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First published.