Complain about a financial service or product
Follow the company鈥檚 complaints procedure. You can usually then if you鈥檙e unhappy with their response.
Ask for a copy of the company鈥檚 complaints procedure. This should tell you how to complain and how they鈥檒l deal with it.
If you鈥檙e unhappy with their response (or they do not respond within 8 weeks) you can complain to an independent complaints service. This is usually the Financial Ombudsman Service - the company鈥檚 complaints procedure should tell you which service to contact.
has information on making complaints and time limits for complaining to the ombudsman.
The Financial Ombudsman Service
Telephone: 0300 123 9 123
Monday to Friday, 8am to 5pm
Find out about call charges
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR