Complain about a claims company
Contact your claims company, the , or the to make a complaint.
Claims management companies can help you make certain types of claims against financial services providers for a fee, such as claiming for mis-sold payment protection insurance (PPI). They can give you advice on what you can claim and help you with the legal process.
Complaining about poor service
Complain to the if you鈥檙e unhappy with the service you鈥檝e received from a claims company, for example the results of your claim or the fees they鈥檝e charged you.
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Ask the claims company for a copy of their complaints procedure or check their website.
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Contact the claims company with your complaint so they have a chance to put things right.
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Keep a record of your complaint, for example details about any communication between you and the claims company.
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Contact the Financial Ombudsman Service if your claims company does not resolve your complaint in 8 weeks.
Complaining about poor conduct
if you鈥檙e unhappy with the conduct of a claims company.
Poor conduct could include:
- breaking the
- unsolicited calls or texts -
- not being registered on the financial services register
The FCA cannot pay compensation or order a claims management company to compensate you, even if you鈥檝e received poor service.
You鈥檒l be referred to the if your complaint is about poor service.