Child Benefit complaints
Contact the Child Benefit Office if you want to complain about the service you鈥檝e received, mistakes they鈥檝e made or unreasonable delays.
This guide is also available in Welsh (Cymraeg).
How to complain
You can:
- - you鈥檒l need to sign in to submit the form
- call or write to the Child Benefit Office
If you write, include:
- your National Insurance number
- your full name, address and telephone number
- details of what happened and when
- any reference numbers you鈥檝e been given
- how you鈥檇 like your complaint settled
- the word 鈥榗omplaint鈥� at the top of your letter
The Child Benefit Office will usually respond within 15 working days.
If you鈥檙e unhappy with the response
Ask the Child Benefit Office to review their response - their letter will tell you how.
If you鈥檙e unhappy with the final decision, you can contact the .
You can also and ask them to send your complaint to the .
You may be able to claim reasonable costs (for example, for postage or phone calls) if the Child Benefit Office admits they made a mistake - ask them for details.