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The Valuation Office Agency (VOA) will confirm they鈥檝e got your challenge. This is usually within a few days, but can sometimes take up to 28 days.

They鈥檒l review your challenge and make a decision. This can take up to 6 months for where you have a legal right to make a challenge (鈥榤aking a proposal鈥�).听

If you鈥檝e submitted a challenge because you think your property is in the wrong band but do not have a legal right to challenge (鈥榖and review鈥�), this can take up to 12 months.

If the VOA needs more information they鈥檒l contact you.

When they鈥檝e finished the review, they鈥檒l do one of the following:

• change your Council Tax band and let your local council know - your council will revise your bill and pay any refund that鈥檚 due
• remove your property from the Council Tax list - check what happens after a property has been removed听
• add your property to the Council Tax list - you鈥檒l be given a new band
• tell you why your band cannot be changed

If you disagree with the decision

You can only appeal the decision if you had a legal right to challenge (鈥榤ake a proposal鈥�).听

In Wales, you do not need to do anything. Your challenge will be automatically sent to the if you do not respond to the decision.

In England, you can . The Valuation Tribunal is independent of the VOA. It鈥檚 free, but you have to pay your own costs.听

You normally need to appeal within 3 months of getting the decision.听

You may be able to get the time limit extended in some circumstances. You鈥檒l need to explain why you need an extension on the appeal form.

If the tribunal agrees with you, the VOA will change your band and the council will update your bill.

Get help

If you鈥檙e in England, the Valuation Tribunal has guidance on:

If you鈥檙e in Wales, the Valuation Tribunal for Wales has .

You can also contact the tribunal for help.