Benefit cap
Help if you're affected by the benefit cap
Contact the Department for Work and Pensions (DWP) if you鈥檙e affected by the benefit cap and you need help.
If you need help paying your rent or a rent deposit, contact your local council as well. They can check if you鈥檙e eligible for a discretionary housing payment, which is not affected by the benefit cap.
If you get Universal Credit
Contact DWP either:
- through the journal in your online account
- by calling the Universal Credit helpline
If you get any other benefits
Benefit cap helpline if you do not get Universal Credit
Telephone: 0800 169 0145
Telephone (Welsh): 0800 169 0238
Textphone: 0800 169 0314
(if you cannot hear or speak on the phone): 18001 then 0800 169 0145
British Sign Language (BSL) if you鈥檙e on a computer - find out how to
Monday to Friday, 8am to 6pm
Find out about call charges