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You can complain about a bailiff (鈥榚nforcement agent鈥�) if you think they鈥檝e broken the rules, for example if they:

• threaten or harass you
• try to break into your home without a warrant
• try to charge you incorrect fees
• take goods belonging to someone else
• take essential items, including things you need for work

You can complain both to:

• whoever the bailiff is working for
• the people you owe money to

Who to complain to

Who you need to complain to depends on whether the bailiff is a:

• private bailiff - either a certificated enforcement agent (also known as civil enforcement agents) or a high court enforcement officer
• county or family court bailiff
• a bailiff enforcing magistrates鈥� court fines (either a civilian enforcement officer or Approved Enforcement Agent)

Complain about a private bailiff

Most bailiffs work for private companies, even if they鈥檙e collecting money for the council or the government. They can also be directly employed by local authorities, or self-employed.

If the bailiff is collecting money for a council or Transport for London (TfL)

First complain to the council or TfL. If you鈥檙e still not happy, you can .

Complain to a trade organisation (if the bailiff is a member)

You may also be able to complain to the bailiff鈥檚 trade association if they鈥檙e a member.

Check the membership lists on the trade associations鈥� websites:

Follow the complaints procedure on the association鈥檚 website:

If the bailiff is a high court enforcement officer

If you have a serious complaint about a high court enforcement officer, you can ask a high court judge to consider whether they should be allowed to continue operating.

You can complain by writing to:

Complain to a court about a bailiff鈥檚 behaviour

If a bailiff has a certificate allowing them to carry out enforcement action (a certificated enforcement agent) you can ask the court to consider whether they should be allowed to continue operating. You need to:

• fill out and submit an EAC2 form
• send it to the court where the agent is registered - you can find this on the

The court can remove the agent鈥檚 certificate or order them to pay compensation.

Complain about a court bailiff or civilian enforcement officer

You can make a complaint in writing or use the complaint form if you鈥檙e complaining about either:

• a county or family court bailiff
• a civilian enforcement officer

You鈥檒l need to make the complaint to the court the bailiff has come from. Find out where to send the form by using court finder.

Complain about a bailiff enforcing magistrates鈥� court fines

If your complaint is about a privately-employed bailiff collecting a magistrates鈥� court fine, you should first complain to the firm that employs them. You should also send a copy of your complaint to the court where the warrant was issued.

Find out where to send the complaint by using court finder.