What to do if your vehicle has been stolen
Printable version
1. Report your vehicle as stolen
Tell the police and your insurance company straight away if your vehicle has been stolen.
This guide is also available in Welsh (Cymraeg).
Call your local police station
Dial 101 and ask to be put through to your local police.
Make sure you have your vehicle鈥檚:
- registration number
- make and model
- colour
You鈥檒l get a crime reference number. You鈥檒l need this when you call your insurance company.
The police will tell DVLA about the theft and if the vehicle is found.
Call your insurance company
Your insurance company will tell you how to make an insurance claim.
Tell DVLA if your insurance company pays out
If your insurance company pays out a claim for your stolen vehicle, you must tell DVLA it鈥檚 been sold to the insurance company.
If your vehicle had a personalised registration number that you want to keep, you need to get it back before you tell DVLA that you no longer own your vehicle.
You can tell DVLA online or fill in the yellow 鈥榮ell, transfer or part-exchange your vehicle to the motor trade鈥� section of your vehicle log book. Send the perforated section to DVLA, with a letter saying when the payment was accepted and details of your insurance company.
You鈥檒l need to give the remaining part of your log book to your insurance company.
If your insurance company asks for the whole log book then you鈥檒l need to send a letter to DVLA including:
- the details of your insurance company
- the date of the claim
- your registration number
- the make, model and colour of your vehicle
- your signature
Send your letter to:
DVLA
Swansea
SA99 1BD
2. Get a vehicle tax refund
Your vehicle tax will be cancelled by DVLA once you tell them you no longer own your vehicle. If you pay by Direct Debit, the Direct Debit will be cancelled automatically.
You must apply for a refund instead if your vehicle had a personalised registration number that you want to keep.
You鈥檒l automatically get a refund cheque for any full months left on your vehicle tax. The refund is calculated from the date DVLA gets your information. The cheque is sent to the name and address on the vehicle log book.
You will not get a refund for:
- any credit card fees
- the 5% surcharge on some Direct Debit payments
- the 10% surcharge on a single 6 month payment
3. If you had a private (personalised) registration number
Apply to keep your private (personalised) registration number as soon as your vehicle is stolen.
This means the number will stay in your name so you can assign it to another vehicle later.
You must apply within 2 years and 6 months of telling DVLA your vehicle has been stolen.
You can only get your private registration number back if:
- you told the police about the theft
- the vehicle had a valid MOT certificate when it was stolen
- the vehicle had up-to-date vehicle tax when it was stolen
Apply to keep your registration number
You can only apply by post. It costs 拢80.
You need to send all of the following to DVLA:
- a V317 鈥榯ransfer or retain a vehicle registration number鈥� form - the address is on the form
- the vehicle鈥檚 log book (V5C) or green 鈥榥ew keeper鈥� slip with a completed V62 鈥榓pplication for a vehicle registration certificate V5C鈥�
- the 拢80 transfer fee
If you get your stolen vehicle back
If you鈥檝e already applied to keep your private registration number, you can apply to put it on another vehicle straight away.
You must apply before your vehicle is sold or scrapped.
If you do not get your stolen vehicle back
You must wait 6 months before you can transfer your private registration number to another vehicle. You can only do this by post.
Tell DVLA you no longer own your vehicle
After you get your private registration number back, you can tell DVLA that you no longer own your vehicle.
Tell DVLA online or fill in the yellow 鈥榮ell, transfer or part-exchange your vehicle to the motor trade鈥� section of your vehicle log book and send the perforated section to DVLA.
DVLA
Swansea
SA99 1BA
Apply for a vehicle tax refund
You will not automatically get a vehicle tax refund - you鈥檒l need to apply for one.
Contact DVLA to get form V33. Complete your form and send it to DVLA. You must include your crime reference number.
Check that your name and address is correct on your log book - otherwise you will not receive the refund.
Refund Section
DVLA
Swansea
SA99 1AL
You鈥檒l usually get your refund in 4 to 6 weeks.