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Your standard sales contracts must be 鈥榝air鈥� or you won鈥檛 be able to enforce them.

There are different rules on what鈥檚 fair for:

• consumer contracts
• business contracts

You鈥檙e legally responsible for certain situations, eg when goods you sell are faulty. You must not try to claim you鈥檙e not responsible.

You have more responsibilities towards consumers than towards other businesses.

Customers鈥� rights

Your customers also have implied rights when buying your goods or services, unless the contract legally states otherwise.

You can鈥檛 enforce unfair terms in a consumer contract, or unfair consumer notices (eg signs on a shop wall or in a car park).

You can never enforce terms or notices that try to avoid your responsibility for:

• death
• injury
• faulty goods
• goods that aren鈥檛 as described
• selling goods that aren鈥檛 yours to sell

You might not be able to enforce terms or notices if they try to avoid your responsibility in other ways, eg:

• delays
• unsatisfactory services
• not doing what was agreed

Your contract terms might also be unfair if they weigh the contract significantly in your favour, eg:

• by providing for excessive cancellation charges and automatic loss of all upfront payments
• by creating unbalanced rights, eg being able to cancel a contract at any time, but requiring the customer to give 3 months鈥� notice
• by allowing you to increase the agreed price at a later date

Your contract won鈥檛 be unfair just because it sets a price that鈥檚 higher than another business charges.

If a customer complains

It鈥檚 up to the courts to decide if a term in your contract or wording in your notices is unfair.

You can be taken to court by the Competition and Markets Authority or a local trading standards office to stop you using unfair terms or notices.

Consumers can also take legal action themselves to challenge unfair terms or notices.

Read the guidance on unfair terms.

Your standard contract would be unfair if you try to not take responsibility for:

• death or injury - under any circumstances
• losses caused by negligence - unless to do so is 鈥榬easonable鈥�
• defective or poor quality goods - unless to do so is 鈥榬easonable鈥�

You must not try to claim you鈥檙e not responsible for these things.

What is reasonable

It鈥檚 up to the courts to decide what is reasonable.

Courts will take into account:

• the information available to both parties when the contract was drawn up
• if the contract was negotiated or in standard form
• if the buyer had the bargaining power to negotiate better terms

Your customers have implied rights when buying your goods or services.

Some implied rights are also known as 鈥榮tatutory rights鈥�.

Products

Implied rights mean a product must be:

• as described
• of satisfactory quality, eg safe, in working order, free of defects
• fit for purpose - capable of doing what the customer has asked for

Contracts for hiring, hire purchase and part exchange also have these implied rights.

Consumers always have these implied rights when buying goods - the contract can鈥檛 legally state otherwise.

Services

Implied rights mean services must be carried out:

• with reasonable care and skill
• within a reasonable time (if no specific time has been agreed)
• for a reasonable charge (if no exact price has been agreed)

You鈥檙e unlikely to be able to enforce terms in a consumer contract for services if they try to deny a customer鈥檚 implied rights.

Business contracts

Your business customers have implied rights unless the contract legally states otherwise in a way a court would decide is reasonable.