Tax credits: appeals and complaints
Complain about tax credits
You can complain about things like unreasonable delays or the way you鈥檝e been treated.
There鈥檚 a different process if you think your tax credits are wrong or you want to dispute a tax credits overpayment.
How to complain
You can:
- complain online
- call to complain (telephone complaints are usually dealt with faster)
- write to complain
If you write, include:
- your National Insurance number
- your full name, address and telephone number
- details of what happened and when
- how you鈥檇 like your complaint settled
- the word 鈥楥omplaint鈥� at the top of your letter
Send your complaint to:
HM Revenue and Customs
Tax Credit Office
BX9 1ER
United Kingdom
If you do not agree with the response
Ask HMRC to review their response and send you a final decision.
If you鈥檙e unhappy with the final decision, you can contact the .
You may be able to claim costs (for example for postage or phone calls) if HMRC admits they made a mistake. Ask them for details.