Assisted digital and digital take-up community
The assisted digital and digital take-up community exists to develop knowledge and awareness across government of how to:
- design assisted digital support
- encourage digital take-up
Who the community is for
You might be interested in this community if your work involves:
- procuring, designing or managing assisted digital support
- working on channel shift strategies to increase the percentage of people using your digital service
Get involved
Online
Join these groups to discuss particular aspects of assisted digital and digital take-up, depending on your area of interest:
- user needs and user research -
- building and designing services -
- measuring effectiveness - cross-government performance analysis community
Post any other questions in the .
If you cannot access one of these discussion spaces, email [email protected].
Training and events
GDS Academy鈥檚 6-day service owner course includes a module on assisted digital.
Community resources
Use these resources to learn more about assisted digital and digital take-up in government:
- - stories from GDS about the assisted digital and digital take-up programme
Assisted digital and digital take-up in the Service Manual
These guides show what we currently believe is best practice in assisted digital and digital take-up for government services:
- Assisted digital support: an introduction
- Designing assisted digital support
- How your assisted digital support will be assessed
- Encouraging people to use your digital service
Help us keep the Service Manual up to date by:
- contributing to community discussions
- telling us if something is wrong or out of date using the feedback link at the top of each guide
- Last update:
-
Guidance first published