188体育

You must build and run your service using agile methods.

There are different agile methods you can use, but you should always follow these core principles:

• focus on user needs
• deliver iteratively
• keep improving how your team works
• fail fast and learn quickly
• keep planning

Focus on user needs

Agile is about constantly putting your users first. You must prioritise their needs over everyone else鈥檚, including those of your senior stakeholders.

Why user needs matter

If you start building your service before you understand who your users are and what they need the service to do, you risk:

• building something that nobody needs or wants
• trying to solve problems that aren鈥檛 important to users

You need to ask for your users鈥� feedback early and often, and listen to them - even when they tell you things you disagree with or don鈥檛 want to hear.

You should always use data from real people who are using your service and let it influence the direction of your project.

Keep improving your service

To work in an agile way, you must continuously improve your service and its features - this is sometimes called 鈥榠terating鈥�.

Every service is different, and building a service is a process which involves a lot of decisions made over time but, in general, follow these steps:

1. Build something that meets the need that鈥檚 most important to your users.

2. Show it to your users, listen to their feedback and improve it.

3. Repeat this process to meet the next most important user need.

Agile is about making the complex process of building a digital service as simple as possible. It鈥檚 based on improving what you do day by day and week by week.

Why you need to keep improving your service

The process of producing incremental, production-ready features allows you to:

• give value to your users and stakeholders regularly
• shorten feedback loops that could be longer if using a waterfall methodology (where you only seek feedback when the final product is complete)
• decide the features you want to add next
• spend time creating features that your users care about
• make sure everything you build is accessible and secure

Keep improving how your team works

As well as improving your service gradually by talking to your users, talk to your team to keep improving the way they work, so that:

• the team learns and improves throughout the life of your service
• the quality of your service improves, saving you time, effort and money

Find out what鈥檚 not working

Talk to your team to find out what鈥檚 working and what needs to be improved, for example in your team鈥檚 daily standup or regular retro.

You should try to discover:

• any problems the team is having with absolutely any part of the work
• anything that鈥檚 stopping the team getting work done or delaying work
• any problems individual people have

Fix the problems

Once you鈥檝e found problems, you should agree on a way to fix them.

Use standups and retros to see if what you did fixed problems the team talked about at previous meetings.

Find out more about standups and retros.

Fail fast, learn quickly

Agile techniques don鈥檛 guarantee success, but you don鈥檛 have to be afraid to fail or experiment, as agile allows you to spot problems early and resolve them quickly. You should learn to fail and create a culture that learns from failure.

You can prevent major issues or failures from happening by:

• demonstrating value to your senior stakeholders (eg the senior responsible officer, director or deputy director) with regular releases
• releasing regularly to prevent creating a 鈥榯oo-big-to-fail鈥� service that shouldn鈥檛 be released, but must be released anyway
• using processes like test-driven development and automated testing (writing tests before you develop the features to be tested) to highlight issues with quality early on
• identifying important metrics, establishing a baseline and monitoring for changes throughout the project

Release regularly

Regularly releasing and testing small features with your users:

• improves quality
• improves visibility
• reduces cost

Keep planning

In an agile project, you should continuously plan based on data and usage patterns from the service you鈥檙e trying to replace.

Your team should plan together and review these plans regularly based on:

• your progress
• any new facts and requirements

Related guides

You may also find these guides useful:

• Agile and government services: an introduction
• Agile tools and techniques
• Agile methods: an introduction