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Complain about the appeals process

You can complain about the way the appeal was carried out, but you can not complain about the decision itself.

Maintained schools

Complain to the Local Government Ombudsman.

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If a maintained school becomes an academy

If you complain about an appeal concerning a maintained school that then converts to academy status, the Local Government Ombudsman will investigate it and pass any actions to the Department for Education (DfE).

Other schools

to complain about an appeal made to:

  • free schools
  • academies, including university technical colleges and studio schools

Using the online form is the quickest way to make a complaint. If you need a paper form instead, contact:

Department for Education helpline
Telephone: 0370 000 2288
Monday to Friday, 9:30am to 5pm
Find out about call charges

You should get a decision on your complaint within 9 weeks (45 working days). You鈥檒l be told if it鈥檒l take longer.

You鈥檒l get a letter explaining the reasons for the decision.

If DfE decides something went wrong with the appeals panel, it may:

  • ask the school to hold a new appeal hearing with a different panel
  • recommend the school reviews its appeals process

Complain about another school matter

If you have a complaint about a school that is not related to the appeals process, .

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Part of Get childcare: step by step

  1. Step 1 Find out if you can get help with childcare costs

    1. Check what help you could get with childcare costs

    You can only get help with 'approved childcare'.

    1. Find out what 'approved childcare' is

  2. and Find where you can get childcare

    1. Find a nursery school place
    2. Find a registered childminder
    3. Search for free early education and childcare

  3. Step 2 Get help paying for childcare

    You can get help with childcare costs for children under 18. You might be able to apply for:

    You could also get free childcare when your child is aged 9 months to 4 years. You might be able to apply for:

    You can only get childcare vouchers if you have already joined a scheme.

    1. Check the rules for childcare vouchers

  4. Step 3 Check what to do if your circumstances change

    Tell government straight away if your circumstances change and you're getting:

    If you're getting free childcare if you're working or Tax-Free Childcare you have to confirm if your details are up to date every 3 months.

    1. Sign into your childcare account to find out when you next have to check your details

    Your eligibility for support with childcare costs might also change.

    1. Check if your eligibility for help with childcare costs has changed

  5. Step 4 Check what to do when your child reaches school age

    1. Apply for a primary school place
    2. Find before and after school and holiday clubs

    You might be able to use help like tax credits or Tax-Free Childcare to pay for childcare like wraparound care, after school clubs or other activities.