Personal pensions
Complaints
If you have a complaint about how your pension scheme is run, talk to your pension provider first. They have to respond within 8 weeks.
You can also contact if you鈥檙e concerned about how a pension scheme is run.
Complain about marketing
Complain to the company who you bought the pension from, such as the provider or a financial adviser.
If you鈥檙e not happy with how they deal with your complaint, contact the .
If your provider has broken the law
If you think your pension provider has broken the law, you can complain to:
- the for workplace pensions
- the for personal and stakeholder pensions
If your provider goes bust
If the pension provider was authorised by the Financial Conduct Authority and cannot pay, you might get compensation from the