TCM1000580 - How to disregard an Award Declaration

Step 1

On the 鈥楩unction Menu鈥� select 鈥業Y Finalisation鈥� on the toolbar

  • select 鈥楳aintain IY Finalisation鈥� from the options available. You will be taken to the 鈥楰ey Entry Data鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�
  • go to Step 2.

Step 2

If the message 鈥楴o suitable matches can be found with the information supplied鈥� is displayed

  • attempt to trace the customer using the Trace Citizen function. For how to do this, use TCM1000465

If you are able to trace the customer, go to Step 3.

If you are unable to trace the customer

  • Send the documents to storage. Follow the guidance in TCM0074140听
  • Take no further action

If the message 鈥楴o suitable matches can be found with the information supplied鈥� is not displayed, go to Step 3.

Top of page

Step 3

If you are taken to the 鈥楽elect Individual鈥� screen

  • select the relevant customer
  • select 鈥極K鈥�
  • go to Step 5.

If you are not taken to the 鈥楽elect Individual鈥� screen, go to Step 4.

Top of page

Step 4

If you are taken to the 鈥楽elect Household鈥� screen

  • select the relevant household
  • select 鈥極K鈥�
  • go to Step 5.

Top of page

Step 5

If the message - 鈥楢 claim marked for IY Finalisation could not be found鈥� is displayed

  • select 鈥極K鈥�
  • select 鈥楥ancel鈥�
  • take no further action

If the message - 鈥楢 claim marked for IY Finalisation could not be found鈥� is not displayed

  • Select 鈥楴otice Details鈥� from the 鈥楴avigation Menu鈥�, go to Step 6.

Top of page

Step 6

In the 鈥楴otice Details鈥� screen

  • select the 鈥楧isregard鈥� checkbox
  • select the appropriate category in the 鈥楢ctioned By鈥� field
  • select the appropriate reason in the 鈥楻eason鈥� field
  • go to Step 7.

Note: where the family has broken down, make sure you select the correct notice to disregard. In these cases, the second customer鈥檚 details are shown on the right hand side of the screen

Top of page

Step 7

If one or both of the following messages are displayed

  • 鈥楢ctioned By鈥� field must be completed
  • 鈥榊ou must select a reason for disregarding the Reply鈥�
  • go to Step 6.

If no message is displayed, go to Step 8.

Top of page

Step 8

On selection of the 鈥極K鈥� button, the reply status of the declaration will be changed to 鈥楧isregard鈥� and any associated IYS17 worklist entries will be deleted

Take no further action