TCM1000575 - How to mark the Award Declaration as not served
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥業n Year Finalisation鈥� on the toolbar
- select 鈥楳aintain IY Finalisation鈥� from the options available. You will be taken to the 鈥楰ey Entry Data screen
- enter the customer鈥檚 NINO
- select 鈥極K鈥�.
If you are taken to the 鈥楽elect individual鈥� screen
- select the relevant individual that you need to work
- select 鈥極K鈥�. You will be taken to 鈥楬ousehold Details鈥� screen鈥� go to Step 2.
If you are taken to the 鈥楽elect household鈥� screen
- select the relevant household that you need to work
- select 鈥極K鈥�. You will be taken to 鈥楬ousehold Details鈥� screen鈥� go to Step 2.
If you are taken straight to the 鈥楬ousehold Details鈥� Screen, go to Step 2.
Step 2
On the 鈥楬ousehold Details鈥� screen
- select 鈥楥ontinue鈥�. You will be taken to the 鈥楴otice details鈥� screen
- select either 鈥榊es鈥� or 鈥楴o鈥� to any warning messages that you may see depending on what action you need to take.
- select a 鈥楻eason鈥� from the drop down list, when setting the 鈥楴ot Served鈥� indicator.
- select 鈥極K鈥� . You will be returned to the 鈥楴otice Details鈥� screen
Note: If an appointee is marked as Not Served the In Year S17 Notice will be issued to the claimant(s)
Note: once a Notice has been marked as Not Served and a subsequent In Year S17 Notice issued, any future changes will be made against the latest version of the In Year S17 Notice for that household.