TCM1000559 - How to set up a single payment plan on the National Direct Debit System (NDDS)

Version 1.0

Changes to previous version - new guidance

Step 1

  • select 鈥楽ingle鈥� from the drop down menu in the 鈥楶lan Type鈥� field
  • select 鈥楾elephone鈥� from the drop down menu in the 鈥楥reation Channel鈥� field
  • select 鈥楥ontinue鈥�, you will be taken to the 鈥楥reate Single Payment Plan鈥� screen
  • select NTC from the drop down menu in the 鈥楬ead of Duty鈥� (HoD) field

Note: The HoD details may have been carried forward from your search results

  • enter the HoD reference in the 鈥楬oD Reference鈥� field

Note: The reference is made up of the customer鈥檚 NINO excluding the suffix, the entitlement end date, head of duty ref (which is always N for NTC) and the 鈥楥heck Character鈥� which you will have obtained from 鈥楶rint Payslip鈥�

For example

AA123456300609NR

  • enter the amount to be paid in the 鈥楢mount Due鈥� field

Note: For multiple overpayments you must complete each 鈥楬ead of Duty鈥�, 鈥楬oD Reference鈥� and 鈥楢mount Due鈥� field, with each row occupying details of one overpayment

  • enter the date of the payment in the 鈥楥ollection Date鈥� field

Note: This must be at least 14 days after the date you set up the arrangement

  • select 鈥楥alculate Summary鈥�. A summary of the payment and the date we will take the payment will be displayed below
  • confirm the payment and the date with the customer

If the customer agrees with the payment

  • select 鈥楽ave鈥�
  • select 鈥楩inish鈥�

If the customer wants to amend / does not agree with the payment

  • select 鈥楥hange Payment Plan鈥�
  • return to the beginning of this step to re-enter the details