TCM1000544 - How to check if the customer has more than one claim with different details

Version 1.0

Changes to previous version - new How to.

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楢pplication鈥� on the toolbar
  • select 鈥榁iew鈥� from the options available. You will be taken to the 鈥楰ey Entry Data鈥� screen in function 鈥榁iew Application鈥�
  • enter the customer鈥檚 NINO in the key entry data screen
  • select 鈥榓ll鈥�
  • select 鈥極K鈥�. You will be taken to the 鈥楽elect Application鈥� screen
  • go to Step 2.

Step 2

Select the first award to highlight it

  • select 鈥極K鈥�. You will be taken to the 鈥楽elect Application Version鈥� screen
  • select the first version to highlight it. You will be taken to the 鈥楢pplication Summary鈥� screen
  • select 鈥楥ontinue鈥� and make a note of the bank or household and income details

Note: Repeat this for each version of the award.

Step 3

Select the next award to highlight it

  • select 鈥極K鈥�. You will be taken to the 鈥楽elect Application Version鈥� screen
  • select the first version to highlight it
  • select 鈥極K鈥� button. You will be taken to the 鈥楢pplication Summary鈥� screen
  • select 鈥楥ontinue鈥� and make a note of the bank or household and income details. Do this for each version of the award
  • compare the details on the two claims.