TCM1000543 - How to check who has a case using ECCS

Version 1.0

Changes to previous version - new How to.

Step 1

Select 鈥楳y Workplace鈥� from the 鈥楽tart Menu鈥�

  • select 鈥楥orporate Services鈥�
  • select 鈥楾ools鈥�
  • select 鈥楨CCS鈥�
  • select 鈥楩ind a customer鈥�
  • select 鈥楴ew Search鈥�
  • enter the customer鈥檚 NINO
  • select 鈥楽earch鈥�
  • select 鈥楥ustomer ID鈥�
  • select 鈥楥omplaints鈥�
  • select 鈥楥omplaint ID鈥�. The name of the person dealing with the case is shown on the 鈥楥omplaint ID鈥� screen.