TCM1000539 - How to clear a case from the Compliance Failures Worklist - HMRC internal manual

TCM1000539 - How to clear a case from the Compliance Failures Worklist

Version 1.0

Changes to previous version - new guidance.

To process the application with no amendments.

Enter Interim Single Sign On, select the NTC Service and MU number

select 鈥榃orklists鈥� and 鈥楳aintain鈥� to obtain the Compliance Failures Worklist (CFW)
select 鈥楥ompliance Failures鈥� from the drop down menu and the relevant MU number
highlight the relevant case on the CFW.
select 鈥楩ile鈥�
select 鈥楴ext Function鈥�
highlight 鈥楶rocess Compliance Case鈥�
select OK
select 鈥楻eview Decision鈥� then 鈥楻isk Considered - Proceed鈥�
enter 鈥楻isk Cleared鈥� in the Reason Box.
select OK
select 鈥極K鈥�

The system will then release the application for processing and the entry will automatically be deleted from the CFW.

To process the application with an amendment.

Amend the claim as appropriate using Function 鈥楥apture Application鈥�

using the relevant tabs on the toolbar make the necessary amendments to the claim
select the SM tab, enter the appropriate standardised message
select 鈥榃orklists鈥� and 鈥楳aintain鈥� to access the CFW.
select the relevant case on the CFW.
select 鈥楩ile鈥�
select 鈥楴ext Function鈥�
select 鈥楶rocess Compliance Case鈥�
select 鈥極K鈥�
select the 鈥楻eview Decision鈥� then 鈥楻isk Considered - Proceed鈥�
enter 鈥楻isk Cleared鈥� in the Reason box.
select 鈥極K鈥�
select 鈥極K鈥�

The entry will automatically be deleted from the CFW.

Where an amendment has been made, the yield should be recorded on CCMIS.