TCM1000534 - How to remove a dispute marker on a CSSG Debt Pilot case

Version 1.0

Changes to previous version - new guidance

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew Overpayment鈥� from the options available. You will be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the customers NINO
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�

If you are taken to the 鈥楽elect Award鈥� screen

  • highlight the relevant award
  • select 鈥極K鈥�. You will be taken to the 鈥榁iew Overpayment鈥� screen
  • go to Step 2.
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If you are taken straight to the 鈥榁iew Overpayment鈥� screen, go to Step 2. {#}

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Step 2

On the 鈥榁iew Overpayment鈥� screen

  • select the 鈥楳aintain Dispute鈥� button. You will be taken to the Maintain Dispute screen
  • select 鈥楴o Dispute鈥� from the 鈥楻esolution Reason鈥� drop down menu
  • select 鈥極K鈥�