TCM1000511 - How to check payments in when the customer has a time to pay (TTP) arrangement

Version 1.0

Changes to previous version - new guidance.

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew Account鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox
  • select the 鈥楽ummary鈥� screen
  • select 鈥極K鈥�. You鈥檒l be taken to the 鈥楽elect Award鈥� screen
  • select the relevant award period that you鈥檝e identified as having a TTP in place
  • select 鈥極K鈥�. You鈥檒l be taken to the 鈥榁iew Award Period Summary鈥� screen
  • select 鈥楶ostings鈥�. You鈥檒l be taken to the 鈥榁iew Award Period Postings鈥� screen
  • check the 鈥楶osting Date鈥� and 鈥楢mounts鈥� fields in the 鈥楶ostings鈥� list box for payments in.

Note: Payments in will have a description of 鈥楶ayment In from claimant to pay CTC (or WTC) debt鈥�.