TCM1000500 - How to check if a claim is ceased due to Universal Credit (UC)

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楢pplication鈥� on the tool bar
  • select 鈥榁iew鈥� from the options available. You will be taken to the 鈥楰ey Entry data鈥�-Applicant鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥榓ll鈥� check box
  • select OK

If you are taken to the 鈥楽elect Application Version鈥� screen

  • select the relevant application
  • select 鈥極K鈥�. You will be taken to the 鈥楢pplication Summary鈥� screen
  • go to Step 2听

If you are taken straight to the 鈥楢pplication Summary鈥� screen, go to Step 2.

Step 2

If you receive a 鈥榩op up鈥� box with 鈥楿niversal Credit鈥� and a date

  • the claim has ceased because the customer has claimed Universal Credit (UC)

If you do not receive a 鈥榩op up鈥� box with 鈥楿niversal Credit鈥� and a date

  • the claim has not ceased due to Universal Credit being claimed