TCM1000497 - How to check if a notice to pay has been issued

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew Overpayment鈥� from the options available. You will be taken to the 鈥楰ey Entry Data鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�.

If you are taken to the 鈥楽elect Award鈥� screen

  • select the appropriate award
  • select 鈥極K鈥�. You will be taken to the 鈥橵iew Overpayment鈥� screen
  • go to Step 2.

If you are taken straight to the 鈥榁iew Overpayment鈥� screen, go to Step 2.

Step 2

On the 鈥榁iew Overpayment鈥� screen

  • select 鈥楧etails鈥� on the 鈥極verpayment Summary鈥� screen. You will be taken to the 鈥楧irect Recovery鈥� screen
  • check the details in the Notice to pay field. If dates are shown against customer 1 and 2 or an appointee, then a form TC610 has been issued on those dates.

Note: The message 鈥楴o overpayments details found鈥� will display on award periods that weren鈥檛 overpaid.