TCM1000492 - How to check if the customer is currently in receipt of the maximum award for CTC and/or WTC

Step 1

On the ‘Function Menu�

  • select ‘Awardâ€� on the toolbar
  • select ‘Viewâ€� from the options available. You will be taken to the ‘Key Entry Dataâ€� screen
  • enter the customer’s NINO
  • select the relevant checkbox
  • select ‘OKâ€�.

If you are taken to the ‘Select Individual� screen

  • select the relevant claim
  • select ‘OKâ€�. You will be taken to the ‘Award Summaryâ€� screen
  • go to Step 2.

If you are taken to the ‘Select Award� screen

  • select the relevant award
  • select ‘OKâ€�. You will be taken to the ‘Award Summaryâ€� screen
  • go to Step 2.

If you are taken straight to the ‘Award Summary� screen, go to Step 2.

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Step 2

On the ‘Award Summary� screen, select in turn, where applicable ‘Child Tax Credit� and/or ‘Working Tax Credit� in the ‘Tax Credit Type� field to confirm the type of tax credits the customer is in receipt of.

If you’re able to select ‘Working Tax Credit� in the ‘Tax Credit Type� field

  • select ‘View Calculationâ€�. You will be taken to the ‘View Calculationâ€� screen
  • select ‘Working Tax Creditâ€� in the ‘Tax Credit Typeâ€� field
  • select ‘View Taper Calcsâ€�. You will be taken to the ‘View Taper Calculationsâ€� screen
  • select the latest entitlement period in the top field
  • check the ‘Taper Amountâ€� column
  • go to Step 3.

If you’re unable to select ‘Working Tax Credit� in the ‘Tax Credit Type� field, go to Step 3.

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Step 3

On the ‘Award Summary� screen

If you’re unable to select ‘Child Tax Credit� in the ‘Tax Credit Type� field, return to the guidance you were previously following.

If you’re able to select ‘Child Tax Credit� in the ‘Tax Credit Type� field

  • select ‘Child Tax Creditâ€� in the ‘Tax Credit Typeâ€� field
  • select ‘View Taper Calcsâ€�. You will be taken to the ‘View Taper Calculationsâ€� screen
  • select the latest entitlement period in the top field
  • check the ‘Taper Amountâ€� column
  • return to the guidance you were previously following.