TCM1000492 - How to check if the customer is currently in receipt of the maximum award for CTC and/or WTC
Step 1
On the ‘Function Menu�
- select ‘Award� on the toolbar
- select ‘View� from the options available. You will be taken to the ‘Key Entry Data� screen
- enter the customer’s NINO
- select the relevant checkbox
- select ‘OK�.
If you are taken to the ‘Select Individual� screen
- select the relevant claim
- select ‘OK�. You will be taken to the ‘Award Summary� screen
- go to Step 2.
If you are taken to the ‘Select Award� screen
- select the relevant award
- select ‘OK�. You will be taken to the ‘Award Summary� screen
- go to Step 2.
If you are taken straight to the ‘Award Summary� screen, go to Step 2.
Step 2
On the ‘Award Summary� screen, select in turn, where applicable ‘Child Tax Credit� and/or ‘Working Tax Credit� in the ‘Tax Credit Type� field to confirm the type of tax credits the customer is in receipt of.
If you’re able to select ‘Working Tax Credit� in the ‘Tax Credit Type� field
- select ‘View Calculation�. You will be taken to the ‘View Calculation� screen
- select ‘Working Tax Credit� in the ‘Tax Credit Type� field
- select ‘View Taper Calcs�. You will be taken to the ‘View Taper Calculations� screen
- select the latest entitlement period in the top field
- check the ‘Taper Amount� column
- go to Step 3.
If you’re unable to select ‘Working Tax Credit� in the ‘Tax Credit Type� field, go to Step 3.
Step 3
On the ‘Award Summary� screen
If you’re unable to select ‘Child Tax Credit� in the ‘Tax Credit Type� field, return to the guidance you were previously following.
If you’re able to select ‘Child Tax Credit� in the ‘Tax Credit Type� field
- select ‘Child Tax Credit� in the ‘Tax Credit Type� field
- select ‘View Taper Calcs�. You will be taken to the ‘View Taper Calculations� screen
- select the latest entitlement period in the top field
- check the ‘Taper Amount� column
- return to the guidance you were previously following.