TCM1000487 - How to check if payments are being made by the tax credits computer - HMRC internal manual

TCM1000487 - How to check if payments are being made by the tax credits computer

Version 1.0

Changes to previous version - new guidance.

If you are on the 鈥楩unction Menu鈥�, go to Step 2.

If you are already on the 鈥楢ward Summary鈥� screen

select 鈥楴avigate鈥� on the toolbar
select 鈥榁iew Household Account鈥� from the options available. You will be taken to the 鈥榁iew Award Period Summary - Household鈥� screen
select either the 鈥楶ostings鈥� or 鈥楽chedule鈥� checkbox, as appropriate
return to the guidance you were previously following.

On the 鈥楩unction Menu鈥�

select 鈥楬ousehold鈥� on the toolbar
select 鈥榁iew Account鈥� from the options available. You will be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
enter the customer鈥檚 NINO
select the 鈥楢ll鈥� checkbox
select either the 鈥楶ostings鈥� or 鈥楽chedule鈥� checkbox, as appropriate
select 鈥極K鈥�.

Note: A message may display stating you are denied access to that customer鈥檚 details. If this happens, follow the guidance in TCM0068160.

If the message 鈥楾here are no awards for this individual鈥� displays, no award and therefore payment has been made to the customer.

If the message 鈥楾here are no awards for this individual鈥� doesn鈥檛 display

If you are taken to the 鈥楽elect Award鈥� screen

select the relevant award
select 鈥極K鈥�. You will be taken to the 鈥榁iew Award Period Summary - Household鈥� screen
go to Step 4.

If you are taken straight to the 鈥榁iew Award Period Summary - Household鈥� screen, go to Step 4.

On the 鈥榁iew Award Period Summary - Household鈥� screen

select the appropriate tax year, for example 鈥楥Y鈥�
select 鈥極K鈥�. You will be taken to either the 鈥榁iew Award Period Postings鈥� or the 鈥楧irect Payment Schedule鈥� screen
return to the guidance you were previously following.