TCM1000476 - How to trace a child or young persons details on the tax credits computer - HMRC internal manual

TCM1000476 - How to trace a child or young persons details on the tax credits computer

Version 1.0

Changes to previous version - new guidance.

On the 鈥楩unction Menu鈥�

select 鈥榃orklist鈥� on the toolbar
select 鈥楳aintain鈥� from the options available. You鈥檒l be taken to the 鈥楳aintain Worklist鈥� screen
select the relevant work list from the 鈥榃orklist Type鈥� field

Note: Your manager will provide you with the relevant work list details and Management Unit (MU) number.

select the relevant MU from the 鈥楳anagement Unit鈥� field. All the relevant details for the MU and work list will display
select the relevant work list item
select 鈥楩ile鈥� on the toolbar
select 鈥楴ext Function鈥� from the options available
select 鈥楳anage Verification Failures鈥� from the options available
select 鈥極K鈥�
select 鈥業nvestigate鈥� on the toolbar. You鈥檒l be taken to the 鈥業nvestigate Verification Failures鈥� screen, which will contain details of the child or young person.

If you don鈥檛 need to amend the child or young persons details, return to the guidance you were previously following.

If you need to amend the child or young person鈥檚 details, go to Step 2.

On the 鈥業nvestigate Verification Failures鈥� screen

select 鈥楴avigate鈥� on the toolbar
select 鈥楢mend Application Correction鈥� from the options available. You will be taken to the customers live claim
select 鈥楥h鈥�. You will be taken to the 鈥楥hildren Details鈥� screen.