TCM1000466 - How to check if a claim has been restored in function View S17 Details

Version 1.0

Changes to previous version - new guidance.

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楻enewal鈥� on the toolbar
  • select 鈥榁iew S17 Details鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data鈥� screen
  • enter the customer鈥檚 NINO
  • select 鈥極K鈥�.

If you鈥檙e taken to the 鈥楽elect Household鈥� screen

  • select the relevant household
  • select 鈥極K鈥�. You will be taken to the 鈥榁iew S17 - Current Position鈥� screen
  • go to Step 2.

If you鈥檙e taken to the 鈥楽elect S17 Period鈥� screen

  • select the relevant award
  • select 鈥極K鈥�. You will be taken to the 鈥榁iew S17 - Current Position鈥� screen
  • go to Step 2.

If you are taken straight to the 鈥榁iew S17 - Current Position鈥� screen, go to Step 2.

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Step 2

On the 鈥榁iew S17 - Current Position鈥� screen, make a note of the status of the award.