TCM1000454 - How to check benefit history details - HMRC internal manual

TCM1000454 - How to check benefit history details

Version 1.0

Changes to previous version - new guidance.

If you鈥檙e in function 鈥楳anage Verification Failures鈥櫬�

select 鈥楴avigate鈥� on the toolbar
select 鈥楢mend Application CoC鈥� from the options available. You鈥檒l be taken to the 鈥楢pplicant Details - Applicant 1鈥� screen
go to Step 3.

If you aren鈥檛 in function 鈥楳anage Verification Failures鈥�, go to Step 2.

On the 鈥楩unction Menu鈥�

select 鈥楢pplication鈥� on the toolbar
select 鈥楥hange of Circumstance鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
enter the customer鈥檚 NINO
select the 鈥楢ll鈥� checkbox
select 鈥極K鈥�.

If you鈥檙e taken to the 鈥楽elect Application鈥� screen

select the relevant claim
select 鈥極K鈥�. You will be taken to the 鈥楢pplicant Details - Applicant 1鈥� screen
go to Step 3.

If you鈥檙e taken straight to the 鈥楢pplicant Details - Applicant 1鈥� screen, go to Step 3.

Note: If the 鈥楽ignals鈥� screen displays, select 鈥楥ancel鈥�.

On the 鈥楢pplicant Details - Applicant 1鈥� screen

select 鈥業nc1鈥� or 鈥業nc2鈥� as appropriate on the toolbar. You will be taken to the 鈥業ncome - Applicant 1 - Sterling鈥� or 鈥業ncome - Applicant 2 - Sterling鈥� screen
select 鈥楬istory鈥� on the toolbar
select 鈥業S鈥�, 鈥楯SA鈥� or 鈥楳IG鈥� as appropriate from the options available. You will be taken to the 鈥楬istory鈥� screen. If they are unavailable, it indicates there is no history for this benefit

Note: Check JSA for JSA and ESA and check MIG for PC

If you wish to check another benefit聽

select 鈥楥ancel鈥�. You will be taken back to the 鈥業ncome - Applicant 1 - Sterling鈥� or 鈥業ncome - Applicant 2 - Sterling鈥� screen
select 鈥楬istory鈥� on the toolbar
select the next benefit from the options available.

If you wish to view benefit history for the partner on a joint claim聽

select 鈥楥ancel鈥�. You will be taken back to the 鈥業ncome - Applicant 1 - Sterling鈥� or 鈥業ncome - Applicant 2 - Sterling鈥� screen
select 鈥業nc1鈥� or 鈥業nc2鈥� as appropriate on the toolbar. You will be taken to the 鈥業ncome - Applicant 1 - Sterling鈥� or 鈥業ncome - Applicant 2 - Sterling鈥� screen
select 鈥楬istory鈥� on the toolbar
select 鈥業S鈥�, 鈥楯SA鈥� or 鈥楳IG鈥� as appropriate from the options available. You will be taken to the 鈥楬istory鈥� screen. If they鈥檙e unavailable, it indicates there is no history for this benefit.