TCM1000453 - How to close an appeal

Version 1.0

Changes to previous version - new guidance.

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楢pplication鈥� on the toolbar
  • select 鈥橫aintain Appeal鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data鈥� screen
  • enter the customer鈥檚 NINO
  • select 鈥極K鈥�. You鈥檒l be taken to the 鈥楽elect Award鈥� screen
  • select the award with an open appeal

Note: This will be the award with an 鈥橭鈥� in the 鈥楢ppeals鈥� column.

  • select 鈥極K鈥�. You鈥檒l be taken to the 鈥楳aintain Appeal鈥� screen
  • select 鈥楥losed鈥� in the 鈥楢ppeal status鈥� field
  • select 鈥極K鈥�. The appeal is now closed.