TCM1000436 - How to remove summary failure details from a pre-award claim

Version 1.0

Changes to previous version - new guidance.

Step 1

Note: The two screens to remove information from are the 鈥榃ork Details鈥� and 鈥楥hild(ren) Details鈥� screens

  • document all details from these screens on the form TC648
  • print off the relevant screens
  • delete the details.

If only one customer is working and work details need removing

  • access the 鈥楶ayment鈥� screen
  • remove the tick in the 鈥榃TC Recipient鈥� and 鈥楶ayment Frequency鈥� fields.

If there is more than one child on the claim and the details are being removed, delete only the failed child鈥檚 details.

If there is only one child on the claim and the details are being removed

  • delete the child details
  • delete the 鈥楥hild Reference鈥� number
  • access the 鈥楶ayment鈥� screen
  • remove the tick in the 鈥楥TC Recipient鈥� and 鈥楶ayment Frequency鈥� fields.