TCM1000429 - How to update a customer鈥檚 address
Version 1.0
Changes to previous version - new guidance.
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥楢pplication鈥� on the toolbar
- select 鈥楥orrection鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
- enter the customer鈥檚 NINO
- select the 鈥楲atest鈥� checkbox
- select 鈥極K鈥�.
If you鈥檙e taken to the 鈥楽elect household鈥� screen
- select the relevant claim
- select 鈥極K鈥�. You鈥檒l be taken to the 鈥楢pplicant Details鈥� screen
- go to Step 2.
If you鈥檙e taken to the 鈥楽elect Application鈥� screen
- select the relevant claim
- select 鈥極K鈥�. You鈥檒l be taken to the 鈥楢pplicant Details鈥� screen
- go to Step 2.
If you鈥檙e taken straight to the 鈥楢pplicant Details鈥� screen, go to Step 2.
Step 2
On the 鈥楢pplicant Details鈥� screen
- select 鈥楢ddress鈥�. You鈥檒l be taken to the 鈥楢ddress Change鈥� screen
- enter the postcode and house identifier
- select 鈥楺uick鈥�.
If the Address Wizard finds at least one match聽
- you鈥檒l be taken to the 鈥楽elect Address鈥� screen
- select the correct address. The address will populate in the 鈥楢ddress Details鈥� field
- go to Step 5.
If the message 鈥楾here are no matching addresses鈥� displays
- select 鈥極K鈥�
- go to Step 3.
Step 3
On the 鈥楢ddress Change鈥� screen
- enter the full address in the 鈥楢ddress鈥� field
- enter the postcode in the 鈥楶ostcode鈥� field
- select 鈥楢dvanced鈥�.
If the message 鈥楾here are no matching addresses鈥� displays
- select 鈥極K鈥�
- check the address is entered correctly
- select 鈥極K鈥� to accept the address
- go to Step 4.
If the Address Wizard finds at least one match聽
- you鈥檒l be taken to the 鈥楽elect Address鈥� screen
- select the correct address. The address will populate in the 鈥楢ddress Details鈥� field
- go to Step 4.
If the message 鈥楾here are more than 25 matching addresses鈥� displays
- select 鈥極K鈥�. You will be taken to the 鈥楽elect Address鈥� screen
- select the correct address. The address will populate in the 鈥楢ddress Details鈥� field
- go to Step 4.
Step 4
If the 鈥楻LS鈥� checkbox is selected and you鈥檝e entered a new address
- un-select the 鈥楻LS鈥� checkbox
- select 鈥極K鈥�
- go to Step 5.
If the 鈥楻LS鈥� checkbox isn鈥檛 selected
- select 鈥極K鈥�
- go to Step 5.
Step 5
Note: If the claim is a joint claim, you鈥檒l be prompted to make the change for both customers
Select 鈥榊es鈥� or 鈥楴o鈥�, as appropriate. You鈥檒l be taken to the 鈥楢pplicant Details鈥� screen
- select 鈥極K鈥�. You鈥檒l be taken to the 鈥楢mend Finish鈥� screen.