TCM1000410 - How to compare details of the failed and existing claim when dealing with a verification failure
Version 1.0
Changes to previous version - new guidance.
Step 1
Check the following details are the same on both claims. Make a note of any that aren鈥檛. In a joint claim, check both customer鈥檚 details.
To check the existing claim, go to Step 2.
To check the failed claim, go to Step 3.
Step 2
On the 鈥楩unction Menu鈥�
- select 鈥楢pplication鈥� on the toolbar
- select 鈥榁iew鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
- enter the customer鈥檚 NINO
- select the 鈥楢ll鈥� checkbox
- select 鈥極K鈥�.
If you鈥檙e taken to the 鈥楽elect Application鈥� screen
- select the relevant claim
- select 鈥極K鈥�. You鈥檒l be taken to the 鈥楢pplication Summary鈥� screen
- go to Step 4.
If you鈥檙e taken to the 鈥楽elect Application Version鈥� screen
- select the most recent version
- select 鈥極K鈥�. You鈥檒l be taken to the 鈥楢pplication Summary鈥� screen
- go to Step 4.
If you鈥檙e taken straight to the 鈥楢pplication Summary鈥� screen, go to Step 4.
Step 3
On the 鈥楩unction Menu鈥�
- select 鈥楩ile鈥� on the toolbar
- select 鈥楴ext Function鈥� from the options available. You鈥檒l be taken to the 鈥榃ork Management - Select Next Function鈥� screen
- select 鈥榁iew Application鈥�
- select 鈥極K鈥�. You鈥檒l be taken to the 鈥楢pplication Summary鈥� screen
- go to Step 4.
Step 4
On the 鈥楢pplication Summary鈥� screen
-
check the details on both claims for
- first line of the address
- postcode
- make a note of any discrepancies and the telephone number
- select 鈥楥ontinue鈥� until you鈥檙e on the 鈥楥hildren鈥� screen
- go to Step 5.
Step 5
On the 鈥楥hildren鈥� screen
-
check both claims for all children on the claims for
- names
- dates of birth
- make a note of any discrepancies
- select 鈥楥ontinue鈥� until you鈥檙e on the 鈥榃ork鈥� screen
- go to Step 6.
Step 6
On the 鈥榃ork鈥� screen
-
check the following for both customers
- number of paid jobs
- hours worked
- employment details
or
- self employment details
- make a note of any discrepancies
- select 鈥楥ontinue鈥� until you鈥檙e on the 鈥業ncome鈥� screen
- go to Step 7.
Step 7
On the 鈥業ncome鈥� screen
-
check both claims for the following
- qualifying benefits
- income
- make a note of any discrepancies
- select 鈥楥ontinue鈥� until you鈥檙e on the 鈥楶ayment鈥� screen
- go to Step 8.
Step 8
On the 鈥楶ayment鈥� screen, check the following for both customers
- account name
- account number
- sort code
- building society reference
- bank/ building society
- branch
- address line 1
- post code.