TCM1000395 - How to check if a customer is subject to immigration control

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu�

  • select ‘Applicationâ€� on the toolbar
  • select ‘Viewâ€� from the options available. You’ll be taken to the ‘Key Entry Dataâ€� screen
  • enter the customer’s NINO in the ‘NINOâ€� field
  • select the ‘Allâ€� checkbox
  • select ‘OKâ€�.

If you’re taken to the ‘Select Individual� screen

  • select the relevant claim
  • select ‘OKâ€�. You will be taken to the ‘Application Summaryâ€� screen
  • go to Step 2.

If you’re taken to the ‘Select Application� screen

  • select the relevant claim
  • select ‘OKâ€�. You’ll be taken to the ‘Application Summaryâ€� screen
  • go to Step 2.

If you’re taken straight to the ‘Application Summary� screen, go to Step 2.

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Step 2

On the ‘Application Summary� screen

  • select ‘VHâ€� on the toolbar. You’ll be taken to the ‘Applicant 1â€� screen
  • check the entry next to ‘UK Nationalâ€� under ‘Additional Detailsâ€�.

If UK National is shown as ‘No�, this indicates the customer is subject to immigration control (STIC)

  • make a note of the customer’s immigration status on form TC648
  • go to Step 3.

If UK National is shown as ‘Yes�, this indicates the customer isn’t subject to immigration control

  • make a note of the customer’s immigration status on form TC648
  • go to Step 3.

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Step 3

On the ‘Applicant 1� screen

  • select ‘Ap 2â€� on the toolbar. You will be taken to the ‘Applicant 2â€� screen
  • check the entry next to ‘UK Nationalâ€� under ‘Additional Detailsâ€�.

If UK National is shown as ‘No�, this indicates the customer is subject to immigration control (STIC), make a note of the customer’s immigration status on form TC648.

If UK National is shown as ‘Yes�, this indicates that the customer isn’t subject to immigration control, make a note of the customer’s immigration status on form TC648.