TCM1000388 - How to check if there has been a remission

Step 1

On the ‘Function Menu�

  • select ‘Householdâ€� on the toolbar
  • select ‘View Accountâ€� from the options available. You’ll be taken to the ‘Key Entry Data - Applicantâ€� screen
  • enter the customer’s NINO
  • select the ‘Periodâ€� checkbox
  • enter the relevant period
    Note: If the year you are checking for a remission is 2007-2008, you’ll enter 06-04-2007 - 05-04-2008.
  • select the ‘Postingsâ€� checkbox
  • select ‘OKâ€�.

If you are taken to the ‘Select Award� screen

  • select the relevant award
  • select ‘OKâ€�. You’ll be taken to the ‘View Award Period Postingsâ€� screen
  • go to Step 2.

If you are taken straight to the ‘View Award Period Postings� screen, go to Step 2.

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Step 2

On the ‘View Award Period Postingsâ€� screen, theÌýmanual paymentÌýhas been posted when there are entries with ‘Manual Remissionâ€� in the ‘Descriptionâ€� column.

Note: Cash cheques may have been used as a payment method prior to April 2017, however since April 2017 customers will need to be paid directly into a bank or building society account. Customers will be required to supply us with account details to enable payments to be made.

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